Here you’ll find all the small print, the terms and conditions you may need to reference. If you can’t find what you’re looking for here please drop us a line at [email protected] or call us on 0208 883 6190.
More details on the delivery and returns process are provided in the Delivery & Returns section of the website.
Please note that all delivery times are based around working days (Mon-Fri) and refer to the time from which we receive your order. Please note that the day we receive your order may not be the day you placed your order. If you place an order on Sunday, for example, the order will be processed through our order management system on Monday.
Delivery times represent the level of service we endeavour to achieve for all orders. We are not able to guarantee to deliver products at a particular time on a particular date. On occasion we may incur internal delays, which will increase these timeframes. On occasion delays beyond our control may be caused by the courier company.
On occasion it may be necessary to despatch an order in separate packages or in separate batches. Where an order cannot immediately be fulfilled in its entirety you will be contacted directly to establish how you would like us to manage the remainder of your order.
AREAS OF DISTRIBUTION
In the United States, J-Wear’s website www.J-Wear.com delivers to all areas of the US, UK including Northern Ireland and all off-shore islands. Shipping across the world will be subject to International and local duties and taxes.
RETURNS, REFUNDS AND EXCHANGES
We hope you are pleased with the design and quality of your items. However, should you wish to return anything you’ve ordered or purchased please see below:
Purchases made on the website:
Any items (full-price or reduced) may be returned to us for refund within 28 days of receipt provided they are unworn and undamaged.
Please check products carefully and return faulty goods as soon you become aware of the fault (we encourage customers to return any faulty item within 7 days of purchase where possible).
Post the items back through your local post office with proof of postage, as we cannot accept liability for items lost in transit. Jalin Design is unable to provide freepost returns for International orders.
Where all of an order is cancelled or returned within 28 days, we will refund the standard postage cost in addition to the full value of the goods being returned.
Credit notes will not be issued for reduced-price items.
All returned items need to be unworn and undamaged.
Please return faulty goods as soon you become aware of the fault.
Refunds will be processed within 5 working days upon receipt in our warehouse. If an order has been cancelled, refunds will also be processed within 5 working days, providing that we have been notified in writing that you wish to cancel your order within 7 days of receipt.
In the interests of security we do not store all the required parts of your credit card details needed to take payment. In the short term, we do hold the required parts of your credit card details to allow us to complete a refund to your card should you return items to us within the permitted 7 days.
Returned items which are accepted as faulty by Jalin Design or items that we incorrectly despatched to you will be refunded in full.
Refunds on returned items (which are not faulty) will not include the original p&p charge or the cost of returning the goods to us.
For hygiene reasons, we’re unable to accept the return of face masks
For details on how best to return items, please see the Delivery & Returns section of the website.
Welcome to J-Wear’s online store. Please read through our terms and conditions carefully before placing an order. By using our website you agree to be bound by the terms and conditions outlined below. Please also read our privacy statement regarding any personal information that you may provide us with.
J-wear is a sub brand of Jalin Design Limited. The company is registered in England and Wales, under company number 06938524. We are a Business to Business company selling clothing and accessories for Women and Men.
Our registered address is: 2 Queens Studios, 121 Salusbury Road, Queens Park, London. NW6 6RG, UK.Please note this is not the address for returning product. Returning product to this address will have a significant impact on the time it takes to process your return.
INVITATION TO TREAT
You will only be charged for any goods ordered at the point when these goods are ready for dispatch from Jalin Design to you. All items offered for sale by Jalin Design on our website are offered on an ‘invitation to treat’ basis. This means that, by placing an order, Jalin Design is not committed to provide the goods requested. We accept your order at the time we dispatch the goods to you. This represents the moment where a ‘contract of sale’ is made between Jalin Design and you. Please note actual contracts of sale will not be filed or accessible. All contracts are concluded in English.
SITE CONTENT & USE
Every care is taken to ensure all information we provide on this website is correct and up-to-date. This includes:
- product descriptions and specifications
- pricing and delivery charges (please see specific pricing section below for further information)
- the use of photographic images to show accurate product detail and colour. Please note that the product colours you see will depend on your monitor’s ability to read these colours. We cannot guarantee that your monitor’s evaluation of product colour will accurately reflect the product upon delivery.
- consistency of product pricing across all our distribution channels
- availability of stock. Please note, whilst every effort is made to maintain the accuracy of our information on available stock, on occasion discrepancies may occur. Should you place an order for an item displayed as available on our website and this item is in fact out of stock, we will notify you as soon as possible.
At any given time information posted on our website may be subject to inaccuracy or may be out of date. All content provided on the site is subject to change without prior notice.
Use of this site is subject to the terms and conditions set out above.
The copyright of all materials on this site belong to Jalin Design Limited (& J-Wear). All rights are reserved. You may read, print or download content for private use only. No content may be used by you or distributed to others for the purpose of commercial gain. Except where your use is permitted above or by copyright law, you may not otherwise copy, store in any medium, distribute, re-transmit, broadcast, modify or show in public any part of this site without prior written permission from Jalin Design Limited.
Jalin Design (J-Wear) is a registered trademark. We may also claim trademark and service mark rights in other marks contained within the pages of this site. Other trademarks and names may be used within the pages of this site to refer to the entities claiming the marks and names of their products. We disclaim any proprietary interest in the marks and names of others.
You must acknowledge that all imagery, graphics, photography, designs, trademarks, brand names and all other intellectual property will remain at Jalin Design and/or will be upheld by their respective owners.
YOUR REQUIRED INFORMATION
To purchase from Jalin Design’s & J-wear’s website you will need to register a number of details with us. You will be required to provide information about yourself that is up to date and accurate. The key information we will require includes your first name and surname, your e-mail address, your phone number (in case we need to contact you directly about an order query) and your delivery and billing (cardholder) addresses, including accurate postcodes. We will not be able to complete any transactions without the billing address of the credit card used to complete the purchase.
Please take the utmost care when entering the above information in order to help us process your transaction and deliver your goods as quickly as possible.
It is possible to create your own account on J-wear’s website. This enables you to store your relevant delivery and contact details securely, so that the purchasing process is easier each time you buy. It is important that you keep this information up to date and that you select the correct information from your account when completing a transaction.
COMPLETING YOUR ORDER
Please always double check your order details to confirm you are happy with the quantities and prices of the goods you wish to purchase. Always check you have selected the correct size and colour. Always double-check that you have entered your payment details correctly including card type, card numbers, related dates, registered name, registered address and any security code or password. Please be aware that if incorrect details are entered that your card issuer may withhold funds for several days and we may not be able to get these funds released early.
We have specifically designed the checkout area of our site to show your basket at every step of the process, so it is clearly visible and easy to check at any time. Also, when shopping/browsing throughout the site, we have provided a drop down basket which allows you to check (and remove/add) items in your bag at any stage. Simply click on ‘Shopping Bag’ at the top right of every page.
Please also note that all purchases are subject to availability.
Once we have received your order, we will send you a confirmation e-mail to confirm receipt. This email will provide the core details of your order and the payment that will be taken from your credit card when the goods are despatched. This confirmation email does not constitute our acceptance of your order or a guarantee that it can be fulfilled. Should we have any queries about your order or have any problems in fulfilling your order, our Customer Service team will contact you directly.
Should you wish to cancel your order, please see the section below on your “Cancellation Rights”. Please note, cancellation of an order is not the same as the returns process, should you wish to return any faulty items shipped to you. This is also detailed below in the “Returns” section.
PRICING & DELIVERY CHARGES
The prices payable for all items offered on our website are clearly displayed. Our website displays prices in US Dollars. All prices are shown inclusive of any import duties, but excluding local sales taxes. Your order will be based upon product prices and delivery charges at the time you submit your order.
When items are reduced in price for promotional or sale periods, the new price will be displayed in red with the previous price shown in black with a strikethrough.
Whilst we make every effort to maintain the accuracy of the pricing on our website, the price of an item displayed at the time of your order, may very rarely be inaccurate. We reserve the right to accept or decline an order placed for mis-priced product. Should we be unable to fulfil the order due to a pricing error, we shall contact you regarding the required adjustment and provide you with the opportunity to cancel or accept the order based on the correct pricing. Should an item be reduced to a lower price after an order has been placed but before the merchandise has been delivered, the original order price will be upheld.
The prices shown for items on the website do not include charges for postage and packing (delivery). Delivery charges (p&p) will be added to the total product value of your order based on the delivery service you chose. Information on postage and packaging may be found in the Delivery and Returns section of our website. The cost of our standard delivery service is shown on each individual product page, as well as in the shopping basket and checkout areas of the site.
Orders destined for countries outside of the USA are shipped on a DDU (delivery duty unpaid) basis. Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you.
PAYMENT, RETURNS & CANCELLATIONS
Our website accepts credit/debit card payments. We currently accept the following cards for payment on our site:
- American Express
For all payment methods we will take payment at the time of order. If your order is cancelled, you will be automatically refunded. We reserve the right to cancel your order if the transaction does not pass routine fraud checks.
Ensuring that you are able to browse and shop safely on Jalin Design’s website is of paramount importance to us. We have created a secure transactional site and all payment activities are encrypted.
TITLE & RISK
Items that you order remain the property of Jalin Design until we have received payment in full for those items. Risk and liability for the items pass to you on delivery. Title reverts to Jalin Design in the event that you cancel your order or return items to us. Should you need to return any items to us, liability for these items remains with you until they are received into Jalin Design’s warehouse (the address of which is provided on a pre-printed return address label on the returns form sent out with your original order).
Please see the Cancellation Policy section of our website for further details.